tag:blogger.com,1999:blog-140013672011-12-08T10:21:25.693-06:00A space to share experiences, gain insights, ask questions and shift paradigms around the creation and management of knowledge.kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.comBlogger1061100tag:blogger.com,1999:blog-14001367.post-29768742424783612382011-03-03T21:55:00.001-06:002011-03-03T21:59:10.708-06:00

In this month's issue of Life Science Leader, Susan Larish and I have an article about the need to bring new leaders up to speed as quickly as possible, and how knowledge transfer expedites that process. http://tinyurl.com/klh-article10 Knowledge Transfer for senior leader transition is a critical tool in a world where knowledge is complex, critical but fragile and highly specialized. We give

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-90951729565910307962011-02-07T09:02:00.000-06:002011-02-07T09:02:42.945-06:00

I've been using Twitter. The ideas flow fast and furious. This is part of the new information overload, and it is important to determine what is most important and what is not. Today, through twitter, I found a blog post that I must recommend. Michael Schrage of Havard Business Review writes about the need to translate your language to that of the audience (think client, colleague, boss, employee

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-20147344767826961542011-02-06T11:46:00.000-06:002011-02-06T11:46:54.569-06:00

Businesses large and small are talking about Knowledge Transfer. However, as some twittering types have stated lately, there are those who loudly state that Knowledge Transfer sounds like filling a bucket, not sparking new ideas. Fair enough. The term may be less than accurate. Though  the discussions did not involve me, I will state that in my view it is a term I embrace and will gladly use. It 

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-10871414217499277472011-01-31T10:44:00.000-06:002011-01-31T10:44:00.989-06:00

Mind mapping is an interesting technique to help organize and visualize your thoughts. I recently heard a mind map 'expert' say that a mind map exactly represents what goes on in your brain. No, I do not buy that, not even close. I should hope our brains are much less simplistic than the brightly colored diagrams set on flip charts or butcher paper. The statement was a bit of a surprise.

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-21105555105656132612011-01-30T13:55:00.003-06:002011-01-30T21:36:11.080-06:00

90 days. 3 months. A heartbeat of time. That is how long we give leaders to learn. Even the President of the United States gets 100 days to get up to speed. Or, at least that is what we say. But if we are honest, we are looking for immediate changes. Think of what we are asking. The leader needs to be in place, understand the organization, the business, the customers, the stockholders,

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-5545955445181385582011-01-28T08:01:00.001-06:002011-01-28T08:03:24.509-06:00

I often say to my clients that if people practiced common sense, talked to each other often, openly and honestly and did not make assumptions, I would have much less work. Yes, that is overly simplified but we so often make knowledge transfer overly complicated. Again today I was reminded of this as I read the blog posting from Mike Myatt at N2Growth. Mike writes about leadership and

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-21605409099523833642010-12-28T05:59:00.000-06:002010-12-28T05:59:27.486-06:00

Today I had an interesting exchange in the 'Knowledge Managers' group on LinkedIn. I enjoy reviewing questions posed by the various groups I participate in on LinkedIn but found this one quite interesting. www.linkedin.com The subject was on the transfer of tacit knowledge and goodness knows I have a few opinions about that. I posted that frameworks help organize the deeply held knowledge to be

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-31247447435376708792010-12-20T09:47:00.001-06:002010-12-20T10:20:16.558-06:00

Ever experienced this? You have a major issue with a product or process and you need fast answers. You ask the folks near you, and they give you the names of people they think may have some expertise to offer. Two of the three have retired. hmmm... Ok, so you find the one that's still in the organization and find that she is on vacation. In Bali. No cell phone with her. hmm.... You turn to

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-67037579906137366622010-12-18T10:48:00.002-06:002010-12-18T11:06:09.090-06:00

The quote that is the title of this post is from Meg Wheatley. I heard it today as I listened to a recorded call from the Global Sufficiency Network called "Sufficiency: the Power of Enough".  As I listened to the various presenters I could not help but think how our work, the transfer of knowledge, is impacted by and impacts both the concepts of community and sufficiency or abundance in the

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-36800127189437080282010-11-21T13:01:00.001-06:002010-11-21T13:03:58.262-06:00

I had the opportunity this week to work with an amazing client group. This is a group of dedicated folks who take tremendous pride in the work they do, and want to make continual improvements to the products they make. They work hard and they pull together. There is a deep level of expertise in the group, which each individual calls upon. For the most part, they trust the expertise that lives

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-37489939874419016862010-11-16T04:28:00.001-06:002010-11-16T04:32:02.587-06:00

Many of the clients I work with think of themselves as 'process driven'. Of course that term has as many definitions as there are organizations. The concept of 'having a process' can go from thinking that maybe there is an ordered, step wise approach to doing something and perhaps we should think about that to having processes so rigid that improvement and innovation are squeezed out of it like

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-71667896661218250802010-11-06T11:38:00.001-05:002010-11-06T11:39:27.318-05:00

I am both enamored and impressed by the number of people interested in Systems Thinking. Using LinkedIn, you can join the various Systems Thinking groups that have become popular lately. Systems Thinking World, a LinkedIn group started by Gene Bellinger of Norfolk, Virginia, USA is one such interesting group. The introductions as people join are in themselves fascinating and the discussions can

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-37153178899402709772010-11-04T17:51:00.000-05:002010-11-04T17:51:38.014-05:00

There are moments I understand why organizations do not always work to build trust, to develop effective communications, to create transparency, honesty, and ethics as cultural standards. Doing business right is not for the faint of heart. It takes time to talk about values and ethics and tell the stories necessary to translate those belief systems to others. There is nothing quick about

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-34710429197971970992010-11-02T11:49:00.006-05:002010-11-02T12:37:30.686-05:00

I am constantly reminded about the power of setting expectations. As we work together inside and outside of organizations, and as we get to know each other, we think we understand what is expected of us, and that we are clear with others what we expect of them.I believe that is actually rarely true. Clarity around expectations is critical but not frequent.For example, recently I was observing a

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-11164614015576586292010-10-31T10:14:00.002-05:002010-10-31T10:26:23.973-05:00

When I first started this blog, I thought this would be a way for me to share nearly real time my learning and insights from the KM work I was doing. Never, of course, revealing any client information, names, data but rather talking about the challenges and opportunities that are faced by everyone.I did not think I'd be experiencing these things within my own organization.As some of you know, my

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-56984733051301878302010-10-30T11:05:00.003-05:002010-10-30T12:04:05.763-05:00

Trust is one of those concepts, like organizational culture, that most of my clients react to by saying..."Yes, this is critical but too big to tackle". Often that means they ignore the issue, thinking somehow magically it will take care of itself.The truth is that the longer we wait to identify and address issues in these areas, the more ingrained they become and the harder they are to shift.

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-89793225203456661892010-10-07T09:10:00.009-05:002010-10-07T09:42:20.062-05:00

The caution was 'be careful, once you enter this site you'll want to spend a lot of time there'-- and it is oh so true.Nearly every day I hear people say they are challenged to get people to be interested in the information/knowledge they want to share or perplexed about how to present what people really want to know.The answer, they proclaim, is that if it is not immediately usable, people will

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-68850470787847627502010-09-20T09:07:00.005-05:002010-09-20T09:20:42.630-05:00

Frequently we talk about the need and the benefit of transferring and reusing experience and knowledge from one function or department of an organization to another function or department. Although the benefits go without saying, cross boundary knowledge sharing is not common.Although the organization already has the knowledge, culture often does not encourage or enhance the possibilities or

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-67867189358823367232010-09-15T04:35:00.008-05:002010-09-16T10:10:34.095-05:00

Reflection. What does that mean?You think of seeing your reflection in a mirror, in a still pond. You look at YOU, carefully, critically and hopefully, honestly. You look to assess what is honestly in front of your eyes. You determine what is working and what needs to be changed. It is a useful exercise, not always easy but very helpful to ensure you continue to look your best, to improve.That is

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-71718434278172767592010-09-15T00:31:00.004-05:002010-09-15T01:04:53.091-05:00

Reading the New York Times yesterday I discovered a magical way of taking the innovation that lives in our minds, tacit innovation, and make it real, workable...useable. The process is called 3-D Printing.http://www.nytimes.com/2010/09/14/technology/14print.html?th&emc=th3-D printing is the process of layering materials, such as plastics or metal, one on top of each other like thin layers of cake

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-46179036190188307302010-09-13T07:58:00.004-05:002010-09-13T08:37:44.253-05:00

A few weeks ago Gartner released their report on the key changes of the nature of work for 2020 and CIO Magazine did a story on it August 4th.http://www.cio.com/article/602066/Your_Workplace_in_2020_Gartner_s_PredictionsAs I read the top 3, I was struck by how often we say-- it is not the technology, it is the people and the process. Yes, technology can enhance but will never replace the human

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-16493782605246427912010-09-07T05:14:00.004-05:002010-09-07T05:28:07.816-05:00

Inventions, the truly useful, clever and elegant types most especially, are inspiring to look at and even more so when you are able to learn about the background of the concept. The BBC has put forward a wonderful narrated slideshow providing background into some of the most innovative marketed ideas from Great Britain in the past 10 years.http://www.bbc.co.uk/news/technology-11180146The slide

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-14091828096346453282010-09-01T10:12:00.005-05:002010-09-01T17:25:03.891-05:00

If you have not seen the David McCandless video 'Data is Beautiful' on the YouTube TED Talks series....it is a must view.Not only will you see the power of Data Visualization as a way to quickly make sense of and see trends and patterns in data, but you will learn a great deal about the global economy. Yes, the video is 21 minutes long-- and it will be 21 of the most incredible minutes spent in a

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-58947812669867738012010-08-30T12:57:00.006-05:002010-08-30T13:30:03.484-05:00

As I am doing a bit of research for a client, I am struck by how much and how little has changed in the world of Knowledge Management. I started doing this work in 1994 and realize that I was lucky--I began developing and using the concepts of knowledge management because I had a business problem to solve! So, right from the get-go my work was about solving problems.In contrast, KM was often

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-61877297444031725662010-08-27T03:28:00.009-05:002010-08-31T06:39:11.844-05:00

Seems everyday tools, gadgets or widgets are popping up to help us with our intense online information overload...often just to keep us aware of the information we are overloaded with.I wondered if it would be the same with Google Realtime. I was curious to learn if continual updates of online info on my topics of interest would be useful to me or simply remind me of all of the information I did

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-61723953350632099782010-08-27T02:39:00.007-05:002010-08-27T03:07:32.784-05:00

Mitch Joel, in his blog "Six Pixels of Separation" talks about the end of conversation in social media. Before some of us Baby Boomers have even caught on to the power or potential or possiblities around social media, the communication has already changed. In Joel's view, and I tend to agree, there is no longer actual conversation in social media, but simply feedback.http://www.twistimage.com/

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-58963909980408378002010-08-13T15:20:00.007-05:002010-08-13T15:43:15.144-05:00

As mentioned, I've been working to transfer my knowledge about knowledge transfer to new colleagues. To do this, I'm using my own processes.My first question to myself? What about what I know is unique, relevant and critical. Those are the three magic terms that help me separate the knowledge which MUST be transferred from all of the other areas of knowledge (Abba lyrics perhaps?) which we hold

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-38311207721706274212010-08-12T12:38:00.004-05:002010-08-12T13:07:57.598-05:00

The term 'walking the talk' has taken on a whole new, and powerful, meaning for me. For the past 16 years, I've helped companies in transition identify and transfer business critical knowledge.Now, it's my turn.I have brought a number of new people into the fold here at KLHagen, including two new associates (well not exactly 'new' but more about that later), two talented consultants and a

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-6369612090651662892008-11-21T13:36:00.007-06:002008-11-21T13:58:57.184-06:00

Jim Markowsky posted results of a survey he did using the social networking site LinkedIn. Jim surveyed the audience of various LinkedIn groups, asking for the top 10 characteristics of an organizational change agent. I found reviewing the survey results to be quite interesting and it made me consider how these characteristics might change if we focused on KM change agents.Two characteristics not

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-57024022740578323382008-11-19T20:29:00.006-06:002008-11-19T20:52:28.934-06:00

It never fails. About 3 times a week, sometimes more often, I am reminded that knowledge management (like personal growth) is not for the faint of heart. It is not easy. Occasionally (though not often) it is not fun. But it is almost always worthwhile, if we keep an eye toward the goal of building trust, collaboration, communication and respectfully sharing critical knowledge.Even with good

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com2tag:blogger.com,1999:blog-14001367.post-84663069607204571282008-11-15T22:59:00.002-06:002008-11-15T23:03:30.291-06:00

We all know the importance of sharing knowledge in our organizations. How do we do that on a personal level? Do we do that on a personal level?I had the wonderful opportunity this weekend to share knowledge with 4 of the most brilliant women I know in beautiful San Carlos, CA.Sharing knowledge on the deepest levels is not for the faint of heart. You need to listen carefully, share openly, and

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-21071570525868559492008-10-18T11:56:00.009-05:002008-10-20T13:50:49.105-05:00

Blogging has many of the same characteristics of relationship building. You make contact, check out each other's ideas and values.... if there is interest in the ideas and commonality in the values, you may continue the communication and learn more about each other.Good blogging also requires feedback and give and take from both the audience and the blogger. Additionally blogging requires

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-71746971597847790362008-01-04T17:33:00.000-06:002008-01-04T17:58:56.988-06:00

The December 2007 issue of the Utne Reader magazine, ( http://Utne.com ), listed a number of new print magazines and online zines they deemed worthy of note. I reviewed a few and was quite interested in both the varied subjects covered and in how they organize and share knowledge.These days it takes a lot of courage to put out a print anything. The Internet has shifted print media forever. Yet,

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-38933426562045230012008-01-01T13:20:00.001-06:002008-01-01T13:31:17.814-06:00

As we begin a new year, we can take the opportunity to begin a new way of thinking. In managing knowledge, as in life, we can choose the perspective we wish to embrace. We can choose to see the world as a place where knowledge is hoarded, people are unwilling to share and teach, and we can choose to see knowledge sharing as a huge and difficult task.Or, we can shift our perspective. We can choose

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-75199433383603540062007-12-13T19:18:00.000-06:002007-12-13T19:29:27.475-06:00

The adventures of managing knowledge have kept me quite busy the last few weeks. Blogging did not have it's due during this time. To make it up to you, I'd like to introduce you to a wonderful little movie called 'The Eight Principles of Fun' put together by Michael Bungay Stanier, principle of Box of Crayons. The movie is a wonderful little reminder of what is important as we move through life

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-70954283435587247672007-11-07T08:16:00.000-06:002007-11-07T08:33:42.902-06:00

Have you ever wondered why we do what we do in life, both professionally and personally? Do you have patterns and habits you are so stuck in that you don't even know they are patterns and habits-- you simply think it is how things are done?A new book by Tim Hurson titled 'Better Thinking (your company's future depends on it ... and so does yours)' has just been published and the Innovation

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-2111893742377466392007-11-03T09:10:00.000-05:002007-11-03T09:37:58.207-05:00

Two sites I came across today I'd like to share with you. Yes, I promised more about the basic steps of knowledge sharing, and I will do that. Soon. Honest. But first, you won't want to miss these sites....November is National Novel Writer's Month. This concept has spawned a wonderful idea--- to have novel writers write all month, without worrying about quality, concentrating instead on quantity.

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-16365994315654136002007-10-29T13:28:00.000-05:002007-10-29T15:37:30.237-05:00

Workforce transitions are a way of doing business in our current environment. As companies relocate, reorganize, restructure, revise business models and review and change current employee numbers and responsibilities, they forget about the hidden impact of loss of knowledge.I recently was the guest lecturer at a Knowledge Management class taught by Mani Subramani for Carlson School of Management

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-37189118730100865672007-10-16T07:56:00.001-05:002007-10-16T08:05:39.853-05:00

Want to know how to stop that wobble in your ceiling fan? Learn how to belly dance? Whatever your 'need to know', you need to know about expertvillage.comhttp://www.expertvillage.com/'Experts' share their knowledge via video on a wide variety of topics. Easy to access, easy to contribute to, easy to learn from. This site allows each of us to share and learn from the rest of us, much like what we

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com1tag:blogger.com,1999:blog-14001367.post-9537936910712210362007-10-13T08:13:00.000-05:002007-10-13T16:56:19.280-05:00

The principles of managing knowledge do not deviate from the principles of good leadership. Many organizations (and people) want a quick fix to their KM issues. What the following demonstrates is that without these basic principles, we will fail or at the very least falter, at our efforts in managing knowledge, leading people, and building solid and authentic relationships.The leadership Center

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-10145539043921781332007-10-07T17:10:00.000-05:002007-10-07T19:39:22.582-05:00

I did something I have not done before, this last week. As I drove through Nebraska, from Kearney up through the Sandhills, through the rolling hills, valleys and plains of Eastern South Dakota, back into Minnesota, I stopped at every historical marker I saw. Why, you ask (with good reason) would you do this?Well, for those who are efficiency minded, it did add time to the trip. A good amount of

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com1tag:blogger.com,1999:blog-14001367.post-26608553354683152002007-10-03T08:30:00.000-05:002007-10-04T20:19:53.080-05:00

I have been listening to the CD edition of 'The Year of Magical Thinking' by Joan Didion. As I listen, I am myself literally on a glorious adventure, driving through some of the areas of the country I know little of. The backdrop of Didion's writing, as read by the incredible Barbara Caruso, is not only an enhancement to my attitude of exploration and diving deep, but provides learning I will

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-58757749718397781672007-10-01T11:57:00.000-05:002007-10-04T19:53:43.585-05:00

Today's New York times had an interesting column written by Verlyn Klinkenborg titled 'Watching the Full Moon Rise Over the Northeast Corridor'. Verlyn wrote about taking the Acela up the Coast from Washington D.C. to New England, something I am familiar with. Though the column's focus was the rise of the full moon during that trip, the first paragraph is what truly caught my attention. 'Riding

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-50144887873371535552007-09-25T15:20:00.000-05:002007-10-04T19:55:35.009-05:00

Once in awhile you come upon a site that has a huge impact on your world. OK, I admit, that is a strong statement. I mindfully wrote it to be strong. Consumer Consequences is an interactive game which brings you along through a journey to help you understand the impact each of us has on our environment and the lives of those around us. The site, created by American Public Media, is very well

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-45441747286736498142007-09-24T16:24:00.000-05:002007-10-04T20:00:21.879-05:00

Sometimes we all get so caught up in the serious side of our work that we forget to have fun. Or, at least I can forget. And fun is what truly makes the work worth doing. Fun and a sense of being of service to the greater good, I believe.Anyway, I have been heads down in life and projects. Both can be a bit too serious sometimes. When I found the site I will describe here in this posting, I

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-36032470961788444742007-09-09T18:28:00.000-05:002007-10-04T20:06:51.784-05:00

The Class of 2011: what Berlin wall?http://www.beloit.edu/~pubaff/mindset/2011.phpJust think, most students entering college in September were born 1989. Ok, excuse me, but wasn't that the day before yesterday?Beloit College has published the Beloit College Mindset List for the 2011. The list has 70 factoids for this group of freshman. The list gives you an incredible snapshot of how context is

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-55310127893256497712007-09-05T13:56:00.000-05:002007-09-05T14:05:18.471-05:00

I am one of those people who is always looking for trends and patterns in data. I don't necessarily mean to, I'm just wired like that. Trendspotter is an e-publication I have previously mentioned that spots and describes new business concepts which may change business as we know it, and shift some of the trends and patterns of business or commerce.In this listing they actually work to help the

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com1tag:blogger.com,1999:blog-14001367.post-52270370591506759602007-08-28T11:57:00.001-05:002007-08-28T14:36:36.992-05:00

One of my favorite people, Dorothy (Dottie) Black, the Pepsico K-12 Technology Mentor Program Coordinator for Duke University, turned me on to a blogger you just have to read. All of us are aware of animated cartoons. Many of us boomers remember the old stuff, when line drawing was prevalent and Daffy Duck ruled. The history of this genre is multi-layered and complex, and at the same time

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com2tag:blogger.com,1999:blog-14001367.post-33992181960413667912007-08-28T10:42:00.001-05:002007-08-28T10:43:44.465-05:00

The deeply held knowledge we have accummulated over time through experience is what we use to make sense of the world and to make good decisions time and again. That knowledge is hard won and many people think it is also hard to transfer. I had a conversation about this today, and I thought it might be interesting to share my experience in why people find transferring deeply held knowledge so

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-48618038219838039072007-08-22T10:25:00.000-05:002007-08-27T10:36:49.759-05:00

Some types of knowledge are harder to transfer than others. For example, teaching your children the life skills they need as they get older is quite complex. Knowledge and experience in such areas as how to build trustworthy relationships, how to make decisions, and how to handle finances can be challenging to convey. Each of these are examples of the types of knowledge we all accumulate and

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-28324080811277393272007-08-20T13:58:00.000-05:002007-08-20T14:20:22.516-05:00

Even as our time is more restrained, the amount of information coming at us is exploding. It is often said by my clients and colleagues that they have more than 200 emails to be read yet that day. And we wonder why it is so difficult to get our work done when most of our day time hours are spent in meetings, answering emails and yes even once in a while, the old standby of the telephone call.

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com1tag:blogger.com,1999:blog-14001367.post-31583718303421335972007-08-17T06:47:00.000-05:002007-08-17T07:34:07.838-05:00

I've written before about the concept of crowdsourcing. For those of us who are boomers, it can be an interesting challenge to keep up with the new concepts, technologies and online options. This one I find intriguing for Knowledge Management.British Director Alex Jovy is using the concept of crowdsourcing to not only draw publicity to his in-production movie, but also to allow the audience to

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com1tag:blogger.com,1999:blog-14001367.post-4788345480897593502007-08-15T07:00:00.000-05:002007-08-15T07:29:16.138-05:00

There is a report just out published by the The Social Issues Research Center (SIRC) in Great Britain on belonging in the 21st Century. The concept of belonging is changing. There are many viewpoints of what it means to belong and how that differs with belonging in the past. The report, commissioned by the Automobile Association of Great Britain is quite interesting. What has changed and how will

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-43856182501183651042007-08-11T08:10:00.000-05:002007-08-11T08:49:11.977-05:00

How often in our work as Knowledge Managers do we hear people say they are afraid the context or stories of what truly happened in the organization are at risk of being lost?When we do lose the context or rationale behind decisions or actions, we usually make up stories to fill in the gaps. Often without meaning to do so. Somehow people feel uncomfortable simply 'not knowing,' and so we make

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com1tag:blogger.com,1999:blog-14001367.post-54142117045147810372007-08-06T22:39:00.001-05:002007-08-06T22:40:38.849-05:00

It has been a difficult week here in Minnesota. The collapse of the 35W Bridge has left many people devastated and taken a number of lives. Pictures of this tragedy have dominated the news and touched many Americans. I know the people of Minnesota have pulled together not only during the crisis, but to show support to the families of the victims as well as to each other in the aftermath.Now, in

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-75168297570039458922007-08-06T22:39:00.000-05:002007-08-06T22:43:45.088-05:00

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-48967486356705578312007-08-06T22:18:00.000-05:002007-08-06T22:57:49.660-05:00

Recently a reader asked a question concerning how to manage a KM initiative when all of the other people they need to engage for success are at a higher level... stak. Since this question comes up quite often, I am including my recommendations here...and they are open for discussion!A great question, and a situation that is quite frequent. Well worth some good dialogue. I will do this top of mind

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-42536959322194104092007-07-30T06:53:00.000-05:002007-07-30T08:06:46.279-05:00

I receive an e-newsletter from Genius Catalyst which I always read. How often do we actually say we read an e-newsletter each time it arrives?This one is well worth the time. I am attaching part of yesterday's edition.I put it forward to you today as a reminder of how critical our choice of language is as we work to manage knowledge. The experiment provided here is a powerful example of how our

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-60276249333198909662007-07-29T20:05:00.000-05:002007-07-29T20:21:51.742-05:00

Do you find it hard to keep up with all of the new technologies and uses of them? I wonder on occasion if we as humans are actually ready to keep up with the myriad of possibilities laid out for us. Do we know the basics of communications well enough to do it in real time, immediately, between cultures and languages and traditions?My question really is, if we are not yet superb at the subtleties

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-1244076000400410042007-07-27T14:17:00.000-05:002007-07-27T14:33:18.296-05:00

I have come to believe some organizations and individuals allow themselves to feel overwhelmed by the task of identifying and sharing knowledge. They decide that managing knowledge is all too complicated and they just don't have time.So, who said they had to start with the most complicated pieces and go from there? Frankly, starting at the complex, in my humble opinion, will lead to failure. It

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com1tag:blogger.com,1999:blog-14001367.post-54345722196014332872007-07-23T05:01:00.000-05:002007-07-30T13:47:21.049-05:00

Sometimes we are able to find sites which provide not only excellent practical, usable knowledge but great examples of how to organize and represent information well. This is true in the Consumer Reports site on Medications.http://crbestbuydrugs.orgThe folks at Consumer Reports have listened well to their audience and created a site which answers questions, provides background information and

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-29118579822289034492007-07-19T09:51:00.001-05:002007-07-19T10:54:15.628-05:00

I've written in this blog before about the desire in organizations to have a silver bullet to address knowledge management. Some organizations simply think there should be one process to handle all of the challenges of sharing what they know across the organization. What's more, that one process should also get them to work well together across boundaries, collaborate openly and hold hands while

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-85376508493208811692007-07-09T12:57:00.000-05:002007-07-09T13:27:25.093-05:00

There is a fascinating and terrifying story on the BBC News website that is well worth the time to read. In essence the reporter tells us that the chief executive of the UK National Archives warns there is a "ticking time bomb" in our problem of accessing old digital file formats.http://news.bbc.co.uk/1/hi/technology/6265976.stm Scary but it makes a great deal of sense. The thought of losing

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-61214573885208841022007-07-06T08:19:00.000-05:002007-07-06T08:33:40.374-05:00

Having internal resources to put Knowledge Management into place is almost always the biggest issue faced by my client companies. In our current business or economic environment, it is difficult to get the resources you need for project work, let alone staff KM. One part of this puzzle is to ensure KM shows business value and is seen as an impactful, important initiative. In any organization,

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-54329351578686131422007-07-03T07:02:00.000-05:002007-07-03T07:10:29.205-05:00

Joshua Bell, the renowned violinist, recently participated in an experiment sponsored by the Washington Post. Bell,who had just completed a performance at the Library of Congress with the Boston Symphony, played in the NY Subway. Adorned with a baseball hat, the violinist played for the commuters and made a whopping $43. He was not recognized by the passing public, except by one woman who stopped

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-74718964412103984392007-07-02T09:38:00.000-05:002007-07-02T09:48:39.431-05:00

From time to time I include in this blog a real life example of knowledge well managed on the web. Recently I have been reviewing sites about health related issues. I found a site which I think epitomizes good knowledge management. http://www.nutritiondata.com/This site takes us through the sometimes confusing and seemingly ever-changing world of nutrition, and I think it is a resounding success.

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-20922097371402350362007-06-28T08:19:00.000-05:002007-06-28T08:32:34.648-05:00

Today I am speaking to the Minnesota League of Cities. I am struck by the fact that the need for managing knowledge and sharing learning, is everywhere. It doesn't matter if it is a large global firm, a mom and pop shop or a governmental agency. We all must learn to share what we know, leverage and use it wisely, to increase our productivity, quality, effectiveness and to sustain success. We all

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-34267994284287325522007-06-21T05:55:00.000-05:002007-06-21T06:14:50.561-05:00

We all know that managing knowledge is easiest when we are passionate about the subject or if the knowledge we are managing is immediately useful. The motivation intensifies and we almost forget that what we are doing is KM. One example of this is the website and resource list for hiking trails around the world: http://traildatabase.org/You'll find trails described for places far and wide, some

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-69482394687039416522007-06-20T11:36:00.000-05:002007-06-21T06:18:46.930-05:00

Online person to person marketing continues to expand, change and transition. That is what managing knowledge is all about. People who have a need take hold of what is available and use it to meet that need. In this case, the need is for new and better ways to connect with the external world to sell or trade goods. Creativity and technology intersect to give us a new vehicle:

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-37182545680473571572007-06-16T08:21:00.000-05:002007-06-16T08:28:45.974-05:00

Life does get hectic and time can get away from you. This happens with all of us. It's one of the many commonalities between us-- time. We tend to look at what keeps us apart, instead of what unites us and binds us together. A new project called 6 Billion Others helps us see on the broadest of scales, how closely we are linked. They have set quite a goal for themselves, amassing thousands, soon

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-39797139732326245052007-05-29T15:53:00.000-05:002007-05-29T17:03:52.260-05:00

12 years into my career in knowledge management and the most often asked question is still 'What is knowledge management?' The question which follows is often 'What is knowledge?'In my experience, working to define knowledge management is the wrong use of energy, time, resources and head space. Think instead of the problem you are trying to solve, of the business imperative you are trying to meet

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com3tag:blogger.com,1999:blog-14001367.post-21231389952509445592007-05-24T02:40:00.000-05:002007-05-24T02:58:40.976-05:00

Turbulence seems to be a way of life in many organizations at present. The issues raised by the aging of the baby boomers, the economic climate, global environment, regulatory pressures and shifting consumer needs seem to be creating the perfect storm for companies to take on water and run on chaos. During a time of challenge or struggle, it is natural for an organization to look for a way out,

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com1tag:blogger.com,1999:blog-14001367.post-6496274505426217712007-05-21T12:35:00.001-05:002007-05-25T07:23:52.116-05:00

It's another day of learning and of applying what we discover to managing knowledge. Today's theme centers on being authentic. Coming from a place of no agenda (or as little as possible), to share what we have learned, how we think, what we know to be true, and our perception of what went wrong, is critical to sharing knowledge and to learning. Yet inside and outside of organizations, people find

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-36226853413905531372007-05-17T07:16:00.000-05:002007-05-17T07:39:50.490-05:00

There is a unique and interesting family of online publications and resources which are part of a group called Freepint. www.freepint.comAs those of you familiar with the British pub scene know, Freepint translates in American English to Free Beer. You have to admit, the name gets your attention.One of the publications is www.resourceshelf.com, and is run by a knowledgeable guy named Gary Price.

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-89682595192756849222007-05-15T17:56:00.000-05:002007-05-15T18:11:26.409-05:00

If KM were truly embedded in the cultures of our organizations, would the following scenario ever happen? An employee with 20+ years of experience in the company, and a vast amount of unique, experiential, vital knowledge retires. The company asks him to tell them where his files are, make a list of his projects, and requests, maybe, that he interview his replacement. They then hold an exit

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-57950231161515670032007-05-14T21:36:00.000-05:002007-05-14T21:59:41.614-05:00

There are many ways to share knowledge but few as powerful as observation. A delightful example of this is found on the website of Ron Schara who is well known for his stories of Minnesota people, places and wildlife. Ron and his dog Raven have been traveling the great state of Minnesota for years introducing Ron's audience to the hidden treasures of the state he loves. The current stars of

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-15782294244826794272007-05-14T07:34:00.000-05:002007-05-14T22:04:04.203-05:00

How many times have we thought, as we are working through issues of managing knowledge, that taking time to document what we do is rather a pain. Yet we know how important it is. We simply can not find a way to balance the two-- the time it takes and the importance of the task. The bottom line is, we must get it done.I'm finding blogging much the same way. There are times when you allow aspects

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com1tag:blogger.com,1999:blog-14001367.post-63966636145179961702007-05-04T06:23:00.000-05:002007-05-04T06:38:51.097-05:00

There are moments when I am so pleased to be 'accumulating experiences' as my friends in knowledge management like to call the aging process. Perhaps that feeling is a combination of one part denial and the other part making better decisions by using past learning. There is no denying however that the population in this country is getting older. All types of new businesses are erupting to help

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-52944547631978193902007-05-03T08:15:00.000-05:002007-05-04T06:36:30.071-05:00

I just received my e-copy of the InnovationNetwork newsletter. In it is an excerpt from the book "How To Talk To Customers" by Diane Berenbaum and Tom Larkin, Senior Vice Presidents of Communico Ltd., a customer service training and consulting company. http://www.howtotalktocustomers.comThe subject is 'listening' and as always, the lessons can apply in our personal as well as professional lives.

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-20224855846729050142007-05-01T10:22:00.000-05:002007-05-01T10:35:41.831-05:00

The debates continue about how to organize KM efforts within organizations. Virtual teams, dedicated resources, corporate level, grassroots, everyone has a viewpoint. Lately I have seen more and more client groups moving to the virtual team model. Yesterday an esteemed colleague from a Fortune 50 company said they thought it was a sign of perceived value when an organization dedicates headcount

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-79222423569183616032007-04-29T13:14:00.000-05:002007-04-29T15:15:05.455-05:00

Marcus Buckingham has written a follow up book to 'Discover Your Strengths'. This one, 'Go Put Your Strengths to Work' allows people to focus on their specific strengths which help bring them forward in the workplace. The detail of Buckingham's work allows the reader to use his/her top strengths to work better, smarter, more effectively without focus on a need to shore up weakpoints. (

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-58031860455288191902007-04-26T07:48:00.000-05:002007-04-26T18:13:04.645-05:00

It had to happen. There had to be a business turning email into posted or snail mail, for those who are unable or unwilling to place a stamp on an envelope or write long hand. This week's edition of Springwise (http://www.springwise.com/) newsletter provides some creative and innovative new ideas for business.So why not take some of those ideas and apply inside your organization? For example,

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-75374399065258279822007-04-25T20:59:00.000-05:002007-04-25T23:01:46.857-05:00

When you talk to organizations about sharing deeply held expertise, they will often tell you it is very important, but they do not dedicate time or resources to capturing it. There is also the fear of being mired in the past. Somehow sharing the contextual history of an organization's products, decisions, etc. leads people to believe they will be constrained by that knowledge, rather than

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-25187794944527808612007-04-20T08:00:00.000-05:002007-04-20T08:12:43.701-05:00

Have you ever noticed how life imitates work, or work imitates life? They say that about art, but I believe it is also true about the work we do. We learn the lessons we need to learn on and off the job, at home and at the office. Stuff happens and we have a choice. We can decide that it is happening TO us, that we are victims and helpless.....or we can chose to turn each event into a lesson,

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-91559667913937530752007-04-19T10:26:00.000-05:002007-04-19T10:29:51.312-05:00

Recently a colleague told me about a blog focused on the healthcare industry. As we know, blogs come and go almost daily. I wasn't convinced but took a look-- and what I found is not only an excellent resource for healthcare but an excellent example of global knowledge sharing using blog technology. One of the first things I noticed is the organization and the number of varied resources listed

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-18683452940399586122007-04-17T14:31:00.000-05:002007-04-17T14:43:28.037-05:00

Most of the clients I work with have experts who hold knowledge felt to be critical to the success of the organization-- or at least to one project, technology, customer relationship etc.At the same time, they have no idea how to capture that knowledge or even how to think about it. Write it all down, is the most common solution. Write what all down, I ask? And why?Tacit or deeply held knowledge

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-19566697480152850132007-04-13T07:27:00.000-05:002007-04-13T07:55:21.722-05:00

As I mentioned in the last blog, contacts made on airplanes are fascinating. Jeff Carter, co-founder of webapplica is one such person. Our conversation ranged from politics (can be a bit dicey in a confined space, but this was simply fun) to the workplace of the future. Jeff's company is a global, virtual organization in which loyalty is built via instant messaging and email. He himself says

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com1tag:blogger.com,1999:blog-14001367.post-80575277184376106412007-04-12T09:00:00.000-05:002007-04-12T09:11:30.788-05:00

I have come to realize that some of the most interesting and meaningful contacts I've made lately happened on airplanes. That makes sense, really. In a space so confined you bump elbows when pulling down the snack tray, you end up making eye contact at some point. Glancing out the window means one of you is looking in the other's direction, if even for a moment.Most importantly people are quite

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-17009457940528362272007-04-09T05:18:00.000-05:002007-04-09T05:30:03.693-05:00

I'm struck again this morning by the question I am asked time and again: What is Knowledge Management? Organizations spend a great amount of time trying to define the term and create the perfect answer.I think we forget the real question: What is the challenge you are trying to address? Knowledge management is simply a problem solving discipline. If there is no need, why bother?Sounds simplistic,

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-38883899286204579752007-04-08T07:53:00.000-05:002007-04-09T05:14:25.362-05:00

You've seen it time and again-- I know I have. You identify a need in your organization. Perhaps you need to ensure meetings are more efficiently run or projects are tracked more effectively. You gather a team, create a process, communicate what you are doing, train those involved and there you go. Now, you think, the problem is handled. For a few weeks, maybe even a few months, it is. And then

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-2226655522487645202007-04-02T12:05:00.000-05:002007-04-02T12:11:12.195-05:00

So much of the work I do is to help people capture and reuse the knowledge from the past-- ideas, process nuances, alternatives, thought processes, decisions...all made previously and yet to be re-used and learned from. I am adamant that this work not keep the organizations mired in the past but instead inform the future.I found today a blog/site/organization which epitomizes what I am trying to

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-47622900595609315822007-03-29T04:36:00.000-05:002007-03-29T04:44:20.210-05:00

One of the preconceptions people have about managing knowledge is that they do not want to be stuck in the past. They are afraid, somehow, that sharing the past will keep them from moving towards new ideas. I continue to talk about informing future decisions by understanding the past, not to be stuck there but to simply learn from the experiences.Meet Olive, a 107 year old Australian woman who

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-89287043296048256132007-03-22T07:20:00.000-05:002007-03-22T07:30:35.694-05:00

Dottie, my favorite technology futurist, provides a great deal of insight into what others, especially educators, are doing on the web. One of the neat things I saw today made me realize that kids are learning to manage knowledge in new ways, even as they do their school work.This site http://wiki.woodward.edu/hannalee/doku.php?id=hannaleehas been created by a Woodward Academy educator as a space

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-15257012694276995422007-03-20T06:29:00.000-05:002007-03-20T06:40:18.028-05:00

Many of my colleagues are talking about social network analysis and how to best utilize the tools available. I keep coming back to the basics however. Companies are running lean, our time is more in demand and we have little room on our plates for anything extra. Before we put in place tools to analyze our networks, we must also consider how we use the information which will result.I have great

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-19529173068778893422007-03-12T05:52:00.000-05:002007-03-13T17:18:10.723-05:00

Meeting Dottie, the technology futurist I mentioned earlier, has heightened my curiosity about how schools are using technology to help kids learn to manage knowledge. In my wanderings I found the following site:www.ahistoryteacher.com/wordpressWell worth the read my friends. Discussions of wikis, social networking and the like are intertwined with thoughts about what kids are really learning,

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-7266678387208450312007-03-12T04:36:00.000-05:002007-03-12T05:00:13.764-05:00

Recently a colleague told me about the virtual reality site 'Second Life'. It's an online world in which you create an 'avatar' or a virtual self. Of course the new you does not have to look like you or sound like you, but can be any alter ego you wish. The colleague asked how I might approach Knowledge Management in this new world.http://secondlife.comAs I thought about that and began to explore

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-66644346390943333652007-03-06T05:31:00.000-06:002007-03-06T06:17:49.013-06:00

I've recently made a very smart move. I included in my organizational network a 'technology futurist'. What in the world is that? In our case, Dottie looks at the technologies, trends and ways of thinking currently considered and used by various educational systems. She concentrates (for her University, her K-12 clients, and for us) on those technologies and trends which will impact what the

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-74004086641886980712007-03-04T07:34:00.000-06:002007-03-06T06:10:49.289-06:00

When Knowledge Management as a 'discipline' was first discussed, we were most concerned with documents and how to manage them. We then moved into codification- how could you write down everything the company knew. From there we moved to dialogue and conversation.Underlying each of these aspects of knowledge management is the need to have an environment of trust. This is an aspect of all

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-6689577630439101852007-03-04T07:22:00.000-06:002007-03-04T07:32:08.208-06:00

Most of us understand how to help those of our own age or era share and manage knowledge. Yes, it is challenging to share experience and wisdom across geographical or cultural boundaries, but if we are dealing with our contemporaries, we find it doable.Managing knowledge across generational boundaries leads to a whole new set of challenges. We learn differently, communicate differently, are

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0tag:blogger.com,1999:blog-14001367.post-84825287312794887222007-03-03T21:07:00.000-06:002007-03-04T07:22:35.219-06:00

There are few absolute truths in life. One of them seems to be that creating a business case for knowledge management is difficult for every KM practitioner and every organization. A strong statement but I have yet to not see it as true.It is common sense that a strong business case for managing knowledge exists. People are retiring, and their years of experience and accumulated knowledge are

kathyhttp://www.blogger.com/profile/07153976792433734116noreply@blogger.com0