Friday, November 21, 2008

Characteristics of a KM Change Agent

Jim Markowsky posted results of a survey he did using the social networking site LinkedIn. Jim surveyed the audience of various LinkedIn groups, asking for the top 10 characteristics of an organizational change agent. I found reviewing the survey results to be quite interesting and it made me consider how these characteristics might change if we focused on KM change agents.

Two characteristics not mentioned here which I believe crucial for KM change agents are trust and respect of their colleagues and leaders. I am surprised they did not show up here but I think it is well worth a bit of discussion.

Trust, as I consider it, has 3 attributes:
1. Sincerity-- knowing the person means what they say or promise. 2. Competency--knowing the person can do what they say or promise. 3. Reliability-- witnessed over time, you know the person does what they say or promise. Those whom you trust you often also respect.

As we continue in a time of uncertainty, trust becomes more and more important. As individuals or as leaders, we must never underestimate the value or impact of having or holding trust. If we want to bring forward the knowledge critical to organizational sustainability and success, trust is the ultimate enabler.

http://linkedin.com/

Posting of Survey Results (Organizational Change Network on LinkedIn): What are the Top 10 Characteristics of an Organizational Change Agent?
Survey Results: Based on a 1 - 10 rating scale, 10 being highest.

Average score:
1. Skilled Communicator 7.13 / 10
2. Emotionally Intelligent 6.45 / 10
3. Strong Leader 5.92 / 10
4. Excellent Problem Solver 5.81 / 10
5. Persuasive 5.41 / 10
6. Courageous 5.22 / 10
7. Strong Analytical Skills 5.04 / 10
8. Effective Educator 5.03 / 10
9. Flexible 4.79 / 10
10. Accomplished Project Manager 4.23 / 10
Survey Participants: There were 159 global participants in the survey. The survey was posted on the following Discussion Boards: Organizational Change Network, Network of Organizational Change Managers, Innovative Leadership & Change Management Expert Innovators Network, Change Agents, SAP/ERP Training & Change Practitioners, Organizational Change Practitioners, Organization Development Network, Change Consulting. Survey close date: October 30, 2008. Survey conducted by: Jim Markowsky, X-Factor Business Solutions

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